PRIVACY POLICY

Last updated: 25/06/26

Introduction

Helen Kelynack (“the Company”, “us”, “we”, or “our”), operates the website. We may change or add to this privacy notice, so we encourage you to come back and read it periodically. We are committed to protecting your privacy and handling your personal information in a safe, transparent and lawful manner.

This Privacy Policy explains how we collect, use and protect your personal information when you visit www.helenkelynack.co.uk, contact me, subscribe to my newsletter, request resources, or use my services.

Data Controller

The data controller responsible for your personal information is:

Helen Kelynack
Email: hello@helenkelynack.co.uk
Address: Winterwood, Chapel Road, Leedstown, Hayle, Cornwall, TR27 6BD

Data We Collect

While using our site, we may ask you to provide us with certain personal data that can be used to contact or identify you (“Personal Data”). Personal Data may include, but is not limited to:

Name
Email address
Telephone number
Information submitted through contact forms or email
Newsletter subscription details
Information provided when requesting free resources or downloads
Information shared during hypnotherapy sessions*

*Special category data (therapy clients only)

Where you receive hypnotherapy services, you may choose to share information relating to your health, wellbeing, or personal circumstances. This may include special category personal data under UK data protection law.

Information collected automatically

When you visit my website, I may collect the below data using cookies and analytics tools.:

IP address
Browser type and version
Device information
Pages visited
Date and time of visit
Referring website

How I Use Your Information

I use your information to:

Respond to enquiries
Provide information you request
Deliver free downloads or resources
Send newsletters (where you have consented)
Provide hypnotherapy services
Keep internal business and client records
Improve my website and services
Monitor website performance through analytics
Comply with legal obligations

Lawful Basis for Processing

I process personal data under the following lawful bases:

Consent

For newsletter subscriptions and marketing communications.

Contract

To provide hypnotherapy services you have requested.

Legitimate interests

To respond to enquiries, manage my website, and improve my services.

Legal obligation

To comply with tax, accounting, and regulatory requirements.

Email Marketing

If you subscribe to my newsletter, I will collect your name and email address to send you updates, resources and information about my services.

I use MailerLite to manage email subscriptions. Your data is stored and processed securely by MailerLite on my behalf.

You can unsubscribe at any time using the link in any email or by contacting me directly.

Payments

Where payment is required for services, I may provide secure payment links via Monzo or another trusted payment provider.

Payment information is processed directly by the provider, and I do not store your card details.

I may receive limited information such as your name, payment reference and payment status for accounting and record keeping purposes.

Third-Party Services

I use the following third-party providers:

Google Analytics

Used to understand how visitors use my website and improve performance. Google may collect anonymised usage data through cookies.

MailerLite

Used for managing newsletter subscriptions and email communications.

Monzo Bank

Used to process payments via secure payment links.

Each provider has its own privacy policy governing how they process your data.

This website uses cookies to:

Ensure the website functions properly
Analyse website traffic (Google Analytics)
Improve user experience

Non-essential cookies are only used where consent has been given through a cookie banner. You can disable cookies through your browser settings at any time.

International Data Transfers

Some third-party providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are used to ensure your data is protected in accordance with UK data protection law.

Data Retention

I retain personal data only for as long as necessary:

Contact enquiries: up to 24 months
Newsletter data: until you unsubscribe or request deletion
Website analytics: according to Google settings
Client records and session notes: up to 7 years after final session
Financial records: up to 6 years (tax and accounting requirements)

Client Records (Hypnotherapy Services)

If you become a client, I may keep paper records such as intake forms, consent forms and session notes.

These records are stored securely and are only accessible to me. They are not shared unless required by law or with your consent.

Your Rights

You have the right to:

Access the personal data I hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability (where applicable)

To exercise your rights, contact me at:
hello@helenkelynack.co.uk

Security

I take appropriate measures to protect your personal information from loss, misuse, or unauthorised access. However, no online system can be guaranteed to be completely secure.

Children’s Privacy

This website is not intended for children under 16, and I do not knowingly collect their personal data.

Complaints

If you have concerns about how your personal data is handled, please contact me first at:

hello@helenkelynack.co.uk

I will do my best to resolve your concern but, if you are not satisfied, you have the right to complain to the UK data protection authority; Information Commissioner's Office (ICO).

You also have the right to seek legal remedies if you believe your data has been misused.

Changes to This Policy

I may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Contact

Helen Kelynack
Email: hello@helenkelynack.co.uk
Address: Winterwood, Chapel Road, Leedstown, Hayle, Cornwall, TR27 6BD